"Called to gather information. No one ever returned my call."
Otis customer · public review
Contract trap
Send my contract
Locked into a 5-year contract? Most PMs don't realize it until they try to leave.
Send us your current contract — we'll find your cancellation window in writing within 24 hours. No switch required to get the review.
What you just saw
Every part. Every brand.
Every part. Every brand.
One phone number.
You just watched us take an elevator apart. That's how we diagnose, service, and modernize every unit we touch — Otis, Schindler, Kone, ThyssenKrupp, and every brand in between. Houston-owned, owner-operated, licensed and insured.
What property managers told us before they switched
Sound familiar? It's the same story every week.
"They keep sending different guys and none of them know the equipment."
Property manager · industry forum, 2024"If they show up they claim it's not covered under the maintenance contract — even in a new property."
Jennifer K. on Otis · MultifamilyInsiders"Hard to get service? Long delays? Hard to get the account manager to return your call? — All of the above."
Kim H. · property manager · MultifamilyInsiders
Two plans · honest pricing
Two plans. Every line item spelled out.
Preventative maintenance for Houston buildings of every size. Written line-item proposal with every quote — no "call for pricing" runaround.
Need help choosing a plan? Give us a call at 832-592-3981 and we'll walk you through it.
Standard
Strictly preventative maintenance
From $150 / elevator / month · billed quarterly
From $180 / elevator / month · billed monthly
- Quarterly preventative visit (4 per year)
- Monthly preventative visit (12 per year)
- Mechanical, electrical, safety & fire-service checks
- Housekeeping: machine room, pit, top-of-car
- Priority emergency dispatch
- Documentation ready for TDLR inspection
Premium
Everything in Standard, plus:
From $220 / elevator / month · billed quarterly
From $250 / elevator / month · billed monthly
Includes FREE annual TDLR inspection
- Everything in Standard
- FREE annual TDLR inspection — booked, run, and documented for you (a $300+ value)
- 15-minute callback SLA, 24/7
- Annual code compliance audit
- Dedicated technician named on your account
- Priority modernization consulting
Both plans are strictly preventative maintenance — repair parts and labor are quoted separately, line-item, on a per-incident basis. Quarterly pricing is billed once per quarter; monthly pricing is billed each month. Actual price depends on equipment age, elevator count, and required scope. Every quote is a written line-item proposal — no obligation.
Under contract with someone else? Send it over.
We'll read it line-by-line and give you a same-scope price within 24 hours. No switch required to get the review.
Send my current contract
Why owners switch to Arise
The service you expected
The service you expected
when you signed with the major.
Most property managers call us after one too many missed callbacks. Here's what changes the day you move the contract.
01 / PRICE MATCH
Price-match guarantee
Same scope, same visit cadence — we'll beat any national contract. Send your current proposal and we'll read it line-by-line within 24 hours.
02 / RESPONSE
15-minute emergency callback
Call any hour, get a human. We dispatch before sending confirmation texts. Average arrival for unscheduled emergencies is well under 60 minutes.
03 / SKILL
25+ years on your brand
Every technician on your building has decades of hands-on experience with the equipment in your hoistway. No apprentices thrown at your emergency. 25+ years across Otis, Schindler, Kone, ThyssenKrupp, Dover, Westinghouse, Fujitec, and Mitsubishi — earned in machine rooms, not seminars.
04 / ACCOUNTABILITY
Family-run accountability
Two brothers, two accountable phone numbers. Fares and Kayed Al-Salim co-own the company — no call-center routing, no Tier-1 screening, no "who's my account manager again?" When something goes wrong, the owners are the people fixing it.
How we compare
How we compare to the major you're probably already paying.
No puffery. Just a straight read of how our model differs — so you can judge whether we'd actually be an upgrade.
| The switch Arise Elevators Owner-operator · Houston | Most common National major Otis · Kone · TKE · Schindler | Stay where you are Status quo Renew your existing contract | |
|---|---|---|---|
| Who picks up the phone | Technician, 24/7 | Call-center queue | Whoever usually answers |
| Callback SLA | 15 min (Premium), in writing | None published | None published |
| On-site SLA | 2–3 hrs (Premium, inside Beltway), in writing | None published | — |
| Maintenance pricing | Published: $150 / $220 per elevator / mo | Quote-only | Whatever auto-renewed |
| Contract term | No auto-renewal trap; free exit review | 5-year evergreen, 120-day cancellation window | Locked in |
| Brand experience | 25+ yrs across 8 brands, no captive preference | Captive to their own brand | Whatever you have |
| Proposals | Line-item, in writing, 24 hrs | Weeks; opaque line items | — |
| Free contract review | Yes — no switch required | No | — |
The switch
Arise Elevators
Owner-operator · Houston
Who answersTechnician, 24/7
Callback SLA15 min (Premium), in writing
On-site SLA2–3 hrs (Premium, inside Beltway), in writing
Maintenance pricingPublished: $150 / $220 per elevator / mo
Contract termNo auto-renewal; free exit review
Brand experience25+ yrs across 8 brands
ProposalsLine-item, in writing, 24 hrs
Free contract reviewYes — no switch required
Most common
National major
Otis · Kone · TKE · Schindler
Who answersCall-center queue
Callback SLANone published
On-site SLANone published
Maintenance pricingQuote-only
Contract term5-yr evergreen, 120-day cancel window
Brand experienceCaptive to their own brand
ProposalsWeeks; opaque line items
Free contract reviewNo
Stay where you are
Status quo
Renew your existing contract
Who answersWhoever usually answers
Callback SLANone published
On-site SLA—
Maintenance pricingWhatever auto-renewed
Contract termLocked in
Brand experienceWhatever you have
Proposals—
Free contract review—
Send my current contract
See what a line-item proposal actually looks like — we'll read your contract and price-match the scope within 24 hours.
What our customers say
Five-star service,
Five-star service,
in their words.
Houston-area property managers and facilities directors on what working with Arise Elevators is actually like.
"We have 3 buildings scattered across Houston, and any time we need help, Arise is there. We're stuck in a Schindler maintenance contract but I refuse to work with them. Our company serves over 150 vendors, and Arise is in our top 3 to work with — transparent on pricing, and they go above and beyond every time."
T.C.
Director of Property Management
Broad Property Management · 3 Houston buildings"Arise has been our elevator company for the last year and I could not be happier. Always prompt and there when we need help. Sometimes Fares even comes out and fixes the elevator on the house. I have no worries about the elevators in the building anymore."
E.
Director of Maintenance
Commercial office · Houston"We had TKE and even tried Schindler — working with the major companies is really tough because they don't prioritize us at all. Since we're only one elevator, we feel like the last on their list, even though we paid for the highest plan. Arise answers all of my calls. I talk straight to Fares or the technician and they explain everything clearly. It gives me a real sense of ease knowing the elevator is in good hands."
F.
Director of Maintenance
Single-elevator commercial · Houston"Aziz remodeled our elevators and we love having him here. Even though he's based in Houston, we've never had any issues — his work remodeling them was perfect."
Fox News Austin
Broadcast facility
Modernization · Austin, TX
// A R I S E
"Houston building owners kept telling us the same story — the elevator doesn't need a rocket scientist, it needs a pro who'll pick up the phone. So my brother Kayed and I built the company that does."
Fares & Kayed Al-Salim · Brothers & co-founders · 10924 Grant Rd, Houston TX
What property managers ask us
Straight answers, not sales theater.
We're already under contract — can we still talk?
Yes. Most of our new customers came to us mid-contract. Send us your current proposal and we'll tell you in writing whether you're overpaying, what's missing, and when you can switch without penalty.
Do you work on our brand?
Otis, Schindler, Kone, ThyssenKrupp, Fujitec, Mitsubishi, Dover, Westinghouse, plus most legacy controllers. 25+ years of hands-on experience across all of them.
What does a maintenance contract actually cost?
On quarterly visits: Standard starts from $150/elevator/month (billed quarterly), Premium from $220. On monthly visits: Standard from $180, Premium from $250. Pricing scales with equipment age, elevator count, and scope. You'll get a line-item proposal, not a number over the phone.
Quarterly vs monthly visits — which one do I need?
Most Houston buildings — small office, low-rise residential, light commercial — are well-served by quarterly preventative visits. It meets code, catches the same issues, and saves you ~$30/elevator/month. Monthly visits are the right call for high-traffic buildings: hospitals, hotels, busy high-rise residential, anywhere the elevator runs hard. If you're not sure, we'll tell you which one fits when we walk the building.
Is the annual TDLR inspection really free on Premium?
Yes. Premium customers get one annual TDLR inspection per elevator included — we book it, run it, file the paperwork, and hand you the compliance report. Third-party inspections normally run $300+ per elevator, so on a 4-elevator building that's $1,200+ a year you're not paying out of pocket.
How fast do you show up in an emergency?
Average arrival inside the Beltway is under 60 minutes, day or night. Premium contracts get a 15-minute callback SLA — a technician, not an answering service.
Are you licensed and insured to Houston code?
Yes. Texas-licensed elevator contractor — commercial liability + auto insurance + workers' comp on every tech. We'll attach full COIs with any proposal on request.
What if Fares is on vacation?
Fair question. We're a two-technician shop with a documented on-call rotation. Calls are answered 24/7 by whoever is on, and the person who picks up has the authority to dispatch, adjust schedules, and authorize repairs — no "I'll have to check with…" loop.
Free in 90 seconds
Score your elevator program before you talk to anyone.
Our free 90-second health check pulls your real TDLR inspection status from public records, scores your program out of 100, and flags the risks costing you the most money. No call required. No sales pitch. Just a real diagnostic.